Refund policy

Any issues with the merchandise/products must be communicated to Spruce Effects through the Spruce Effects contact form and discussed via email or phone before returning. This means that the buyer must reach out to us when an issue arises. We will respond and try to help before initiating the return;

The condition of the merchandise is "as new". "As new" means the products, packing materials, and accompanying accessories are free of any signs of use, wear, or harm. Any blemishes, signs of use, scratches, harm, wear, etc. upon receipt of return will void validity of the return and we will contact you;

Buyer pays return shipping. Upon meeting these requirements, Spruce Effects LLC. will either, a) bill buyer via PayPal for return shipping label or b) require buyer to supply own shipping label to return products. Upon receipt of products and verification that terms have been met, Spruce Effects LLC. will refund payment via original payment method or contact buyer to discuss.

Orders cannot be cancelled once in process unless the estimated delivery time is not met. For example, if a product shows as "Delivery in 2-3 weeks", the order cannot be cancelled unless wait time has exceeded 3 weeks. We appreciate your patience.

We currently are requiring a restocking fee of 10% if there is no damage/fault of ours in a return. All other conditions must be met for "we don't like it" returns. We are an incredibly small business and "try before you buy" mindsets make it incredibly difficult for us financially. We spend a lot of time and money on a variety of demos for you to get a sense of how the product functions.